I’m in IT, and it is a ridiculously complex environment. Technologies are siloed, and everyone has specific jobs based on the technology area they deal with. That means everyone, in each area should have some relative expertise in their technology, and how it fits into the interconnected parts of the IT environment. However, daily, I find this isn’t the case. My job is very much a generalist type position that has to sort out issues that could stem from any one of these other silos, and when I ask those other silos for information about their silo the answers I get generally range from, “I don’t know,” to, “Not my problem,” to no response at all, or a response that is of no value.

“Ask Howard.”

Who is Howard? What department?

…no response.

I have to assume they meant Howard the Duck, so I’m heading to Cleveland.